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Rapids Setup
-Rapids Installation

Below are installation and set-up instructions to access Rapids:

Verify Firewall Settings
Please verify your Firewall Settings with your IT department if necessary.

Install Citrix Software
Install Citrix to access the Rapids application. Kern River recommends customers install Citrix Workspace App, Version 22.03.5000 citrix , which is currently supported for Rapids access. Citrix Workspace App 22.03.5000 and above are also supported. If you are using an older version of the Citrix Workspace app, please inform your IT support personnel to perform a clean install and user testing of the Citrix Workspace app. If you are experiencing resizing issues in Rapids, Kern River also recommends opening the Citrix Workspace Advanced Preferences, changing the High DPI setting to native resolution and enabling the Citrix Casting. See Citrix.com for further information and/or contact Kern River Marketing & Customer Services for assistance.

citrix_casting_img citrix_native_img

Create Rapids Temporary Directory
Create a directory c:\KernR\ to store Rapids download and other temporary files.

Launch Rapids
Click on any Launch Rapids link on the Services.KernRiverGas.com website to access the Rapids system.

The File Security-Citrix message box will appear. Select "Permit all access" option to allow Rapids access to your Citrix program and the KernR directory. (NOTE: this message will appear every time you launch Rapids unless you check the "Do not ask me again for this site" box at the bottom of the message.)

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Rapids Installation is Complete!
Kern River strives to provide excellent customer service.  For support during or after installation, feel free to call your Marketing and Customer Services Representative or the Kern River Hotline at 801-937-6111.